Ordering method

1. Please tell us URLs of goods you want via “Order / Contact”.

・We accept URLs of goods that you want to buy from all shops’ sites in Japan, and we will search for shops that sell the same ones at the cheapest price. If we find them, we offer suggestions to you.
・If the goods are out of stock, we will search for same ones in other net shops or local shops and will offer suggestions to you.
・If you don’t find the URLs of the shop in Japan that sells the goods that you want, please send us the URLs of the official page that list the goods or the URLs of a shop in your country that sells them. We will search for shops that sell them at the cheapest price and offer suggestions to you.

 

2. We will send you an invoice with total payment (including goods and handling fee)
by e-mail within 2 business days.

・If there is a need to pay shipping charges for the delivery between shop and our office,
we will add this amount to the total payment.

3. If you agree with the total price, please pay in advance via PayPal.

・Once you pay us, you cannot cancel the order.
・We will order goods from shops as soon as we can confirm the payment.

4. When all the goods reach us, we will tell you the shipping cost.

・We will tell you each price of 4 shipping types.
Please choose your favorite one and pay the shipping cost in advance via PayPal.
・We apologize for bothering you twice, but we cannot calculate the shipping cost until all goods reach us.
・It sometimes takes about 5 days for the goods to arrive at our office.

5. We will ship the goods to you, and tell you tracking number,
as soon as we can confirm the payment.

・Before we ship your order to you, we will unpack parcels to check that there are no any problems with the goods. Of course it is only package. we do NOT open the cases of CDs and DVDs, boxes of figures and etc. So please don’t worry.
・Of course, it there are 2 or more goods in your order, we will put them in one package.
・We will reuse packing materials (boxes, shock resistance and etc.) for the environment.

Shipping method

EMS (International Express Mail)

・We recommend this method.
・If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen will be paid for the actual loss. And It is possible to upgrade the claim amount of by paying 50JPY for each 20,000JPY. The upper limit on the compensation to be paid is 2,000,000JPY.
・With tracking number.
・Approximately 2-4 days

International ePacket

・Small items under 2kg and the total of the three sides is 90 cm or less can be sent for a cheaper price comparing to EMS (International Express Mail) or to registered small packets.
・The items are sent by airmail.
・Tracking service is available for some countries.
・There is a maximum 6000-yen insurance.
・approximately 3 – 6 days

Registered SAL (Surface Air Lifted)

***Now this option is stopped all over the world due to the virus.***
・Small items under 2kg and the total of the three sides is 90 cm or less can be sent for a cheaper price comparing to EMS (International Express Mail) or to registered small packets.
・The items are sent by airmail.
・Tracking service is available for some countries.
・There is a maximum 6000-yen insurance.
・approximately 6 – 13 days (This method takes more time than International ePacket.)

Additional information

・The shipping price depends on the size and weight of the parcel.
・The shipping charge that we will tell you includes Paypal fee (3.9% + 40 JPY of the original price). You don’t have to pay Paypal fee when sending payment for goods you ordered – it’s included in our handling fee.
・Japan post (English page) is this page.
・For more information about comparing shipping types, please visit this page.
・There is a delay in some countries and regions.

Others

・Basically we will not accept any return of item after purchase for any reason.
However if we agree on refund, customers must return item(s) via EMS.
Customers must pay for the shipping fee to send from customer’s place to us.

・You are to bear the import duty and all other local expenses at the destination.

Payment

・Payment is only available via Paypal.
・The currency for payment is Japanese Yen (JPY).